Frequently Asked QuestionsClick the question links to jump to answers below
Q: Are systems ready for purchase? A: Yes. However, at this time we are not carrying an inventory of shippable systems. Instead, systems are built on a per order basis. In the future we expect to have systems available for immediate delivery. >> Back to Top Q: What is the estimated lead time to for a StarFire controller? A: Current lead time is 6 to 8 weeks. However, lead times fluctuate based on the volume of orders and the availability of parts. >> Back to Top Q: Are StarFire modules available for purchase? A: Yes, Modules are currently available. However, once current stock is depleted delivery of additional orders will require 6 to 8 weeks. >> Back to Top Q: Is a deposit required to place an order? A: Yes. We require a 50% deposit to begin production of an order. The balance plus the cost of shipping is due prior to shipment. >> Back to Top Q: What forms of payment do you accept? A: We accept cash, check, PayPal, Visa, Master Card, and Discover. Listed prices reflect a 3% discount for cash or check payments. For credit cards or PayPal, this discount will be removed. >> Back to Top Q: Do you have a StarFire manual available? A: Yes, the manual is done. Upon request, we can provide an electronic copy of the manual prior to delivery. We are also happy to answer any questions that you might have. >> Back to Top Q: Do I need more than one (1) communication channel for my StarFire controller? A: One communication channel will run approximately 32 StarFire modules depending on the distance from the controller. >> Back to Top Q: Can the system be upgraded at a later point if desired? A: Yes, additional communications channels can be added at a later time. However, upgrades require a return of your controller to us. >> Back to Top Q: How far out can the first module be from the system? A: We have operated modules on up to 3000 feet of wire. >> Back to Top Q: Can 18AWG 'lamp cord' be used Instead of 22AWG shoot wire to connect between the controller and modules? A: Yes. However, StarFire is engineered to support 22AWG shoot wire to achieve maximum cost savings. >> Back to Top Q: How is the system firmware and software upgraded? A: Currently, firmware upgrades require returning the controller and/or modules to us. However, the latest version of our PC based application can be downloaded and installed as needed. In the near future, remote firmware upgrades will also be possible. >> Back to Top Q: How often do you anticipate that the software/firmware will need to be upgraded? A: We anticipate that the software/firmware will be upgraded a couple of times each year. The next major revision will allow users to install further updates at their convenience without returning the system to us. >> Back to Top Q: Are you attending the PGI Convention in 2012? A: Yes, we will be attending the PGI. We look forward to presenting StarFire and answering questions at the PGI tradeshow. >> Back to Top |
Learn More About StarFire...Basic Specifications The First Systems |
Home |
Basic Specifications |
Equipment |
FAQs |
Contact Us
Copyright © 2010 StarFireSales.com All Rights Reserved Web Design and Hosting by ACE-E.com
Copyright © 2010 StarFireSales.com All Rights Reserved Web Design and Hosting by ACE-E.com